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Hugifts

Custom ID 1746145998956

Custom ID 1746145998956

$30.00 USD
$30.00 USD
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Lee Lee
Confusion and unsatisfactory

I was excited to see my case. However, it has still not arrived. I ordered from here on the 1st of May and emailed to ask for clarification but was not given a response yet. I would like to know what is taking so long; is it where I’m located? It said 5-10 business days but it’s been 18 and I’m so confused. I’m a bit upset and would like to be given some clarification on my order or maybe even a refund if I do not receive it within the next couple of days.

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Dear Customer,

We’re truly sorry for the delay and for the frustration this has caused.

Due to recent U.S. customs changes, clearance times have been unusually long, which has unfortunately affected the delivery time of some packages, including yours.

Our team has just sent the latest tracking information to your personal email — please kindly check your inbox (and spam folder, just in case).

Once again, we sincerely apologize. We're actively working on ways to better adapt to the updated customs policies and to reduce shipping times going forward.

Thank you so much for your patience and understanding.

Best regards,
Hugifts Customer Support