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I was excited to see my case. However, it has still not arrived. I ordered from here on the 1st of May and emailed to ask for clarification but was not given a response yet. I would like to know what is taking so long; is it where I’m located? It said 5-10 business days but it’s been 18 and I’m so confused. I’m a bit upset and would like to be given some clarification on my order or maybe even a refund if I do not receive it within the next couple of days.
Dear Customer,
We’re truly sorry for the delay and for the frustration this has caused.
Due to recent U.S. customs changes, clearance times have been unusually long, which has unfortunately affected the delivery time of some packages, including yours.
Our team has just sent the latest tracking information to your personal email — please kindly check your inbox (and spam folder, just in case).
Once again, we sincerely apologize. We're actively working on ways to better adapt to the updated customs policies and to reduce shipping times going forward.
Thank you so much for your patience and understanding.
Best regards,
Hugifts Customer Support
I couldn’t be happier with my custom phone case! From the moment I opened the package, I could tell that a lot of care and quality went into creating it. The design is crisp, vibrant, and exactly what I envisioned every detail is sharp and beautifully printed. It truly feels one of a kind, which makes it even more special.
I am in love with my new. Bag
Love the packaging too. Fast delivery
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Due to recent customs issues in the U.S., delivery times for packages to American customers have been a bit longer than usual. According to the latest tracking update, your package has already arrived at U.S. customs and is currently undergoing clearance. We kindly ask for your patience, and we truly appreciate your understanding.
Muy buena calidad, la verdad que quede muy fascinado con el producto, sin duda alguna lo recomendaría
its a very good quality phone case thank you hugifts for sending it to me!
Wish I could get a new one that was accurate to the design submitted as I was very excited for my custom phone case. The phone case I received had my design elements moved and covered by the camera square opening. The inside also seems to be peeling
Everything arrived perfectly, well packaged and protected, and the shipping was super fast. I was very happy with the products.
Love the quality of the phonecase! The details printed are so intricate and the phonecase is sturdy
Creating and holding my inspiration really wowed me
The design process was very easy and super fun. The quality of the design is very good and the material of the tote bag is very soft as well.
✅ Great print and glass quality
✅ Serves purpose well
✅ Complete & correct order
✅ Packed well
✅ Shipped immediately
✅ Would buy again
I highly recommend buying this! You won’t regret it 🌟
Thank you for the smooth transaction and good shopping experience! 🤍
Me encanta la calidad de la case, el espejo y el imán! Funciona perfectamente y se ve hermosa en persona
I was so amazed upon opening the quality is amazing and the printing quality was even more astonishing I'm so happy with how everything turned out.
THANK YOU.
I've never had a phone case customized and its the best one so far.
Love the details and how it fits my phone
The product is so amazing as I thought it was going to be!
To cute and nice for smoothies and other stuff.
