Hugifts Refund & Return Policy

At Hugifts, we’re committed to providing high-quality products and a smooth shopping experience. This policy outlines how returns and refunds are handled to ensure clarity and fairness.

1. General Return Policy

We offer a 30-day return window from the date of delivery.

To be eligible for a return, the item must be in its original condition: unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

2. Exceptions / Non-Returnable Items

Custom and personalized products are not eligible for return or exchange, as they are uniquely made for you and cannot be resold.

If there is a quality issue with a custom item, we offer to send a replacement. In such cases, the customer is responsible for the shipping fee.

3. Damages and 180-Day Quality Guarantee

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect.

We offer a 180-day quality guarantee for all products, including custom and non-custom items. If a quality issue arises within this period, we will arrange a replacement. Shipping fees may apply.

4. How to Request a Return

To start a return, contact us at: service@hugifts.com

Return Address:

Room 606, Dacheng Times Building

Huarong Road, Dalang Street

Longhua District, Shenzhen City

Postcode: 518109

Recipient: Nico

Phone: 18720765726

Returns without prior approval will not be accepted.

For any questions, contact us at: service@hugifts.com

5. Refunds

Refunds will be processed within 48 hours after your return is approved.

Depending on your bank, it may take 3–5 business days for the refund to appear in your account.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

The item must be in its original condition: unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Please note: This right does not apply to custom-made or personalized products.