A: It usually takes 2 business days to prepare your order and 3-15 business days to deliver. We ship all over the world, so different destination countries and cities will cause different waiting times for your package. If you have any questions about the shipping of your order, please contact us:Service@hugifts.com

A: When your package ships, an automatic email with your tracking number will be sent to your registered email address. Please pay attention to your registered email inbox, which can sometimes be a spam inbox.

A: You can cancel your order before it is shipped and receive a full refund. For custom product purchases, customers can cancel their order before production. This means that if a custom order has been processed and made, we will not be able to cancel or change it. You can email our customer service team to check the status of your order: Service@hugifts.com

A: Hugifts does not accept returns or exchanges for our products. Due to international shipping, returns are not the best solution for both you and us, considering the high shipping costs and complicated processes. We will refund orders with quality issues. Refunds will be issued within 48 hours to the original payment method. For credit card payments, it may take 3 business days for the bank to process the refund. If you have any questions about your order, please contact us: Service@hugifts.com

A: Hugifts provides quality guarantee for orders purchased within 180 days. If there are any quality problems with the goods you purchased, please contact us with photo proof. Our team will help you get a new product or refund.

Email us at hugifts@hugifts.com. Include links to your portfolio and social media accounts.